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Connected Support

Here is a John Deere Video explaining the benefits and capabilities of John Deere Connected Support. 

Here are some features and details about John Deere Connected Support

SERVICE ADVISOR™ REMOTE

Service Advisor Remote

WE ARE WORKING TO HELP WITH MORE EFFICIENT WAYS TO COMMUNICATE

With Service ADVISOR™ Remote, your dealer can remotely analyze Diagnostic Trouble Codes (DTCs) in near real-time to isolate potential issues with your machine.

When it’s convenient for you, a technician will arrive with the right parts and tools to get you back up and running.

EXPERT ALERTS

Expert Alerts

PREVENT DOWNTIME WITH PREDICTIVE DIAGNOSTICS

An industry exclusive, Expert Alerts is a proactive monitoring system that notifies dealers (with a customer's permission) of potential machine issues.

This allows technicians to diagnose issues remotely and fix them before they become a problem.

REMOTE DISPLAY ACCESS

Remote Display Access

RIESTERER & SCHNELL SUPPORT IN REAL TIME

Distance is no longer a barrier with Remote Display Access.

With your consent, this advanced solution enables technicians to remotely connect to the display in your cab to help you make near real-time adjustments to optimize your machine for changing conditions or to troubleshoot potential issues.

To enable Remote Display Access, your machine must be factory-equipped or field-installed with the following:

Gen 4 or GreenStar™ 3 (GS3) 2630 Display

JDLink™ Access + RDA or JDLink Connect Activation

MTG/JDLink-Equipped Machine

Ethernet Cable

Also make sure you have a valid MyJohnDeere account and appropriate partnerships set up in the John Deere Operations Center. Contact your local Riesterer & Schnell location if you have questions or want to learn more.

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