Integrated Solutions Service Technician - Westfield, WI

Location: Westfield, WI
Type of Employment: Full-time

Provides technical support for equipment operation and optimization to customers and Riesterer & Schnell employees. 

Essential Functions:

  • Provide operational support over the phone and in the field, as needed, for equipment and precision farming hardware
  • Assist with the installation and setup of Precision Farming equipment
  • Handle calls through the Precision Farming Hotline on assigned days and weekends
  • Prior to equipment delivery, under the direction of the Product Specialist, verify equipment technology is configured correctly, software updates have been completed, and initial calibrations have been properly completed.
  • At equipment delivery, complete necessary infield calibrations, optimize the equipment to meet the customer expectations and train the customer on the operation and adjustment of the equipment.
  • Following equipment delivery, follow up with customers to ensure equipment is meeting their expectations.
  • Assist the service department with other duties when not focused on Precision Ag or Equipment Optimization
  • Accurately documents time and work performed on forms provided in a legible and complete manner.
  • Remain up-to-date on equipment, problem solutions, agronomy trends and other ways to provide customers with the best possible value.
  • Attend company meetings, clinics, training, and other special events and participate in a positive manner.
  • Maintain office, company vehicle and other assigned areas in a clean, neat and safe manner. Keep vehicles up to date on oil changes and washes to promote a positive company image.
  • Present a positive, professional image through dress and conduct at all times.
  • All other duties as assigned.


  • Technical Diploma or Associates Degree in Agronomy, Agriculture Mechanization, or Precision Agriculture or equivalent work-related experience required.
  • Prior experience operating and/or setting up agricultural equipment outfitted with Precision Agriculture technologies is preferred
  • Knowledge of agriculture equipment operation required.
  • Ability to operate with a solutions approach and identify existing/emerging customer needs.
  • Excellent communication skills and ability to work well with people from all levels of the organization, and the general public as well.
  • Strong general computer skills with the ability to learn and use job-specific software programs required.
  • Ability to lead and influence other people, without direct authority.
  • Strong attention to detail and organizational skills.
  • Must have a valid drivers license and insurable driving history.

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