Parts Representative - Hortonville, WI

Location: Hortonville, WI
Type of Employment: Full-time

Responds to customers with a sense of urgency, taking ownership of their parts needs, and providing a solution in a timely, accurate. Flexible schedule available at different times throughout the year. Works every other Saturday morning.

Essential Functions:

  • Makes sure customers are greeted upon arrival to the department and over the phone, using their name as appropriate, waiting on them promptly, and always thanking them for their business.
  • Asks appropriate questions to determine the best solution to the customers’ parts need.  Uses all available resources to find the best solution.
  • Works to build a solid business relationship with customers and be a resource for questions.
  • Communicates marketing programs to customers, promoting the R&S value.
  • Assists Technicians and other Service personnel in retrieving parts, recognizing that shop orders are equally important to the profitability of the Parts department.  
  • Retrieves parts from inventory, transfers in from another store, or orders as needed.
  • Generates an invoice, accepts payment and accurately processes the transaction.
  • Coordinates shipments incoming and outbound from the dealership.
  • Goes through parts orders as they arrive and puts them away or matches them with orders.
  • Contacts customers and notifies them when orders are in.  
  • Faces, stocks and dusts merchandise on the showroom floor on a daily basis to ensure eye-catching displays.
  • Creates seasonal merchandising displays to promote sales.
  • Shares in the responsibility of after-hours calls with other parts department staff.
  • Refers leads on other sales opportunities to R&S staff as appropriate.
  • Works trade shows, corporate events and clinics.
  • Maintains a clean, neat and safe parts area, observing safety guidelines at all times.
  • Assists in maintaining an accurate inventory of all parts on hand, participates in annual physical inventory process as requested.
  • Stays up-to-date on equipment and market trends through attending training, product bulletins and other resources.

Qualifications:

  • Previously related experience preferred.  
  • Very strong computer skills and mechanically inclined thinker.
  • Forklift use and certification required.
  • Operates with integrity and customer focus.
  • Knowledge of farm and/or lawn and garden equipment preferred.
  • Excellent communication skills and ability to work well with people from all levels of the organization, and the general public as well.
  • Strong attention to detail and organizational skills required.
  • Ability to use a computer and current software programs required.
  • Must have a valid driver’s license and insurable driving history

Riesterer & Schnell is an equal opportunity employer. Women, minorities, people with disabilities and veterans are encouraged to apply.


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